Refund Policy
This policy explains how cancellations, plan changes and refunds work for paid plans on NIFEX AI at ai.nifesskinsz.com, a service operated by Nifess-Kinsz Company Limited, Abuja, Nigeria (RC 8426206). Payments are processed in naira by Paystack.
Free plan
The Free plan costs nothing, so there is nothing to refund. You can use it for as long as you like.
Paying for a plan
- Monthly, renews automatically: your card is charged when you subscribe and then once a month on your renewal date, until you turn auto-renew off.
- One month only: you pay once by card, bank transfer or USSD. Nothing renews.
- Every price is shown in naira before you pay.
Cancelling auto-renew
- You can turn off auto-renew at any time in Plans & Billing.
- You keep your plan until the end of the period you have already paid for. After that you move to the Free plan and are not charged again.
- To avoid the next charge, turn auto-renew off before your renewal date.
Changing plans
- Upgrades start immediately. The unused days of your current plan are credited against the price of the new plan, and you pay the difference.
- Moves to a cheaper plan take effect from your next renewal date. You keep your current plan until then, and you can cancel the change any time before that date.
When we refund
Because you can use a plan as soon as you pay, payments for a period that has started are generally not refundable, including unused days. We will give a full refund when:
- you were charged more than once for the same plan and period;
- you were charged after turning off auto-renew before your renewal date;
- you paid but your plan was not activated, and we could not fix it within 48 hours of you telling us.
If a fault on our side stops the service from working for a long period, we may extend your plan or give a partial refund, at our discretion.
How to ask for a refund
- Email aekins4real@gmail.com within 14 days of the payment, from the Google account you use with NIFEX AI.
- Include the payment date, amount and reference. You can find these under Payments in Plans & Billing.
- We reply within 3 working days. Approved refunds go back to the card or account you paid with through Paystack, and usually arrive within 5 to 10 working days, depending on your bank.
Your legal rights
Nothing in this policy limits any rights you have under Nigerian consumer protection law.
Changes
We may update this policy. Changes do not affect payments made before the update.
Contact
Email: aekins4real@gmail.com